Our Guarantees

Best Price Guarantee

We guarantee you the best price at all times: With our aletto best price guarantee!


This means: For every direct aletto booking, we guarantee the best rate available on the Internet.

Our website www.aletto.de will always offer the best room rate. Should you ever find a lower price with identical terms and conditions on the Internet, you will not only be offered this rate for your overnight stay, you will also be entitled to an additional 10% discount.

This is how it works:

Book your accommodation at www.aletto.de.

Should you find the same aletto Hotel offer at a lower rate* on another website within 24 hours, simply fill in the online form and add the necessary proof, such as a screenshot.

Once we have verified your information, we will confirm your reservation at the lower price and at an additional discount of 10 %.

* The dates of stay, type of room and booking conditions must be identical and the respective offer must be publicly available and bookable online.

And by the way, anyone who books directly (via our homepage, e-mail, phone, fax) will receive a small welcome gift!

Service Guarantee

Take our word for it! We want to offer you the best possible service, before and during your stay at the aletto Hotel. 

We will respond to your aletto booking request (Mon-Fri for groups) within 24 hrs. 

Our aletto reception staff is available around the clock to answer any questions you might have and provide you with information, tips, tricks, and individual advice.  We will gladly assist you with the procurement and booking of event tickets, sightseeing tours, etc.

A high level of safety and security is guaranteed by our specialist staff and the modern technology we use. 

Welcome! Guaranteed check-in from 15h00. Early arrivals are also not a problem. Take the opportunity to explore the surroundings! We will store your luggage free of charge, also on the day of departure.

Not in the mood for leaving the hotel? We offer culture and education directly in-house.  On all floors you will find pictures and information on various Berlin-based institutions, such as the Museum of Natural History or the Berlin Underworlds.  If you are planning a visit to these or other Berlin attractions, you can consult our complimentary aletto Guide.

Hungry or thirsty? No problem! aletto guests can purchase snacks and drinks at any time. 

Do you have tips or suggestions on how we can further improve our service? Let us know!