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FAQs

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When can I arrive/depart?
Arrival

Check-in is possible from 3 pm, check-out until 11 am. If you have booked the late check-out, you can check out until 1 pm.

Are there parking facilities?
Arrival

Scusa - both hotels do not have their own parking spaces, but in the immediate vicinity there are parking garages where you can leave your car for a fee. Ask at the reception for tips and check the download documents for directions!

Are the hotels open around the clock?
Arrival

Si! Our 24/7 staffed reception is always there for you.

Can I store luggage on the day of arrival and departure?
Arrival

Sure! Each of our hotels has a spacious luggage room where you can store your things upon arrival.

How do I find aletto Hotel Kudamm?
Arrival

Take a look at our directions, which are available as a download and offer you all the information you need at a glance.

How far is it to the exhibition center?
Arrival

From aletto Hotel Kudamm it takes about 10 minutes by taxi to get to the ICC exhibition center. By public transport it takes about 15 minutes. If you use public transport from aletto Potsdamer Platz, it will take you about 20 minutes - by taxi about 15 minutes.

Can our luggage be picked up from the train station / airport?
Arrival

Unfortunately, luggage deliveries are not part of our range of services - scusa!

How far is it to the exhibition center?
Arrival

From aletto Hotel Kudamm it takes about 10 minutes by taxi to get to the ICC exhibition center. By public transport it takes about 15 minutes. If you use public transport from aletto Potsdamer Platz, it will take you about 20 minutes - by taxi about 15 minutes.

How do I find aletto Hotel Potsdamer Platz?
Arrival

Take a look at our directions. They are available at the download section with all the information at a glance.

Where can our bus park?
Arrival

Unfortunately, we do not have our own parking spaces for buses and therefore cannot guarantee parking. However, at aletto Hotel Kudamm there is the possibility to park buses on Hardenbergstraße and at Hardenbergplatz, subject to availability. For further information, please contact our reception. It is best to call in advance and ask.

When will we receive information on exactly how the rooms will be allocated?
Arrival

About two weeks before you arrive we will inform you about the room allocation, so you will be informed early enough. Please understand that the planned allocation can change due to short-term and unforeseeable incidents. But don't worry: Even then we will find a solution that everyone will be happy with!

At what times can I have breakfast?
Catering

Unser ausgewogenes All-you-can-eat-Frühstücksbüffet ist in der Woche von 6.30 Uhr bis 10.30 Uhr und am Wochenende und Feiertags von 7.00 Uhr bis 12.00 Uhr geöffnet. Schnapp dir noch einen Kaffee von „We proudly serve Starbucks(R)“ und für den richtigen Start in den Tag ist gesorgt. Buon appetito!

Is there an option to book lunch and dinner?
Catering

Lunch and dinner can be booked for organizational reasons only for groups of 25 people or more - scusa. In such a case, please order the meals at least 14 days in advance and inform us about special preparations (vegetarian, vegan, gluten-free, halal) one week before arrival. Our packed lunches, which can be booked on request, will provide you with enough energy during your city trip. At aletto Potsdamer Platz our acucina Italiana is open for our guests on Fridays and Saturdays and serves Italian classics like pizza, pasta & antipasti.

Is there a restaurant in the hotel?
Catering

Im aletto Hotel Kudamm gibt es kein „à la carte Restaurant“.

Can I book catering for my event?
Catering

Si! Wir bieten ein ausgewogenes Getränke- und Speisenangebot als Catering für dein Event. Für Anfragen und genauere Infos schreib einfach eine Mail an events@aletto.de.

What kind of catering do you offer?
Catering

Our catering ranges from small snacks to cold dishes such as sandwiches and hot dishes as well. We will be happy to provide you with a detailed list of all dishes and beverages upon request. Please send an e-mail toevents@aletto.de.

Werden spezielle Essgewohnheiten berücksichtigt?
Catering

No one should go hungry at aletto! Whether it's vegan, vegetarian, gluten-free, or halal that you need - specific requests can be accommodated. Just get in touch with us!

Is there a restaurant in the hotel?
Catering

At the aletto Hotel Potsdamer Platz our acucina Italiana creates Italian classics. More information and the menu of the acucina Italiana can be found here.

What dishes are prepared?
Catering

acucina Italiana conjures up Italian classics such as pizza, pasta, and antipasti using mostly regional and seasonal ingredients. You are thus offered the best that Italian cuisine has to offer - buon appetito!

Can I book catering from acucina Italiana for an event at aletto Potsdamer Platz?
Catering

Complete catering by acucina is "no problemo" when you make arrangements in advance.

What does the packed lunch include?
Catering

The lunch package consists of two sandwiches, a piece of fruit, a candy bar, and a drink - the perfect snack for in between!

When do additional meals have to be booked/cancelled by?
Catering

We kindly ask you to discuss all points regarding additional catering with us no later than 2 weeks before arrival.

What are the dinner times?
Catering

Dinner is available for guests between 6 p.m. and 8 p.m. You are welcome to let us know your preferred times in advance.

Is there a restaurant in the hotel?
Catering

There is no "a la carte restaurant" at aletto Hotel Kudamm. However, you do have the possibility to participate in the group dinner. If you want to have dinner, you can arrange it with reception. Our acucina Italiana in aletto Potsdamer Platz is open for our guests on Fridays and Saturdays.

Can baby food be prepared by/in the hotel?
Catering

Si – wir lassen unsere Bambini doch nicht Hungern! Auf Wunsch wärmen wir mitgebrachte Babynahrung gerne für die Kleinen auf.

When are the bars at both houses open?
Catering

The hotel bars of the aletto Kudamm and the aletto Potsdamer Platz try to fulfill your wishes. However, fancy drinks like cocktails can only be prepared as long as the bartenders are in the house (from 4 pm to 10 pm).

What about the Internet?
Equipment/Service

High-speed WiFi is available in the rooms and in all public areas - free of charge, of course.

Are there discounts for children?
Equipment/Service

Who can say no to Bambini...? If you book as a family, you will get one of the discounted family rooms at the daily rate.

Is there bedding or extra pillows for people who suffer from allergies?
Equipment/Service

Those who suffer from allergies should also be able to sleep peacefully, of course, which is why all bed linen, blankets, and pillows in our buildings are hypoallergenic.

Can games and sports equipment be rented?
Equipment/Service

At our aletto Hotel Kudamm, you will find many board games from our partner Schmidt-Spiele(R), as well as various types of sports equipment such as table tennis paddles, soccer balls, and basketballs, and also a boule set. For a small deposit you can use everything free of charge.

Is there a security service at night?
Equipment/Service

Safety first per favore! All public areas at the hotels are under video surveillance. Night porters are also available as contact persons at night and our reception is staffed 24/7.

Can I store my valuables in a secure location?
Equipment/Service

Of course! Each hotel room has a safe. You can also leave your valuables at the reception desk.

Is there a wake-up service in the hotels?
Equipment/Service

No, we do not offer that. However, the smart TVs in the rooms do have an alarm function.

How many people can stay in a family / multi-bed room?
Equipment/Service

Our family and multi-bed rooms can comfortably accommodate up to 6 people.

Can games and sports equipment be rented?
Equipment/Service

Our XXL foosball table at aletto Hotel Potsdamer Platz is great fun. Many games from our partner Schmidt-Spiele(R) are also available for our guests. For a small deposit, you can use everything free of charge.

What type of equipment is available for events?
Equipment/Service

All conference/meeting rooms are equipped with general technical equipment. If this is not sufficient, you can choose from a wide range of additional equipment. You can find an overview of all equipment here.

Does the hotel have an ironing service?
Equipment/Service

No, but there is a possibility to get an iron and an ironing board from reception.

Is there an outdoor area?
Equipment/Service

Yes, there are outdoor areas. On our beautiful roof terrace or in the beautiful hotel garden you can enjoy all food and drinks in the fresh air.

Kann ich Speisen, die ich nicht geschafft habe, mit nach Hause nehmen?
Equipment/Service

Wir packen dir gerne alles Übriggebliebenes für zu Hause ein. Wegwerfen wäre doch viel zu schade!

Will our group be given bed linen and towels?
Equipment/Service

Si! We won't send you to sleep without bedding. The same goes for towels in the single and double rooms. In the multi-bed rooms you should bring your own towels, but you can also rent them for 4,00€ per set.

Can games and sports equipment be rented?
Equipment/Service

Im aletto Hotel Kudamm findest du viele Gesellschaftsspiele unseres Partners Schmidt-Spiele(R) und diverse Sportgeräte wie Tischtenniskellen, Fuß- und Basketbälle oder ein Boule-Set. Im aletto Hotel Potsdamer Platz stehen ein XXL-Kicker sowie diverse Gesellschaftsspiele von Schmidt-Spiele (R) bereit. Gegen einen kleinen Pfand kannst du alles kostenfrei nutzen.

Is there a seminar room?
Equipment/Service

Our hotels have different rooms that can be booked as locations for various events. Detailed information about the rooms can be found on the meeting pages of aletto Kudamm and aletto Potsdamer Platz .

Are baby cribs available?
Equipment/Service

We will gladly provide you with a baby crib in your room. Please let us know in good time, as only a limited number of beds are available.

Are the hotels barrier-free?
Accessibility

aletto ist barrierefrei – bravo! „Reisen für alle“ hat uns erfolgreich auf Barrierefreiheit geprüft und zertifiziert. Neben der allgemeinen Zugänglichkeit wurden mehrere Zimmer barrierefrei gestaltet. Den genauen Prüfbericht mit allen Informationen findest du hier zum aletto Hotel Potsdamer Platz und aletto Hotel Kudamm.

Is smoking allowed in the hotels?
Do's & Don'ts

Our aletto hotels are non-smoking hotels - scusa! However, in the outdoor areas (gardens, terraces, roof terraces) you will find ashtrays and are allowed to smoke.

Can I bring my pet?
Do's & Don'ts

We at aletto love animals and generally your little companions are welcome to come along. Please note, however, that pets must be registered in advance and may be refused in certain cases. A fee of EUR 15 will also be added to your accommodation costs for extra cleaning.

When does the "nighttime quiet time" apply?
Do's & Don'ts

From 10 p.m. to 6 a.m. there is a night silence and we ask you to respect this out of consideration for other travelers. In the bar and lounge area, of course, you can still stay around the clock and talk to others.

Is our tour group allowed to leave the premises around the clock?
Do's & Don'ts

No problemo! Our hotels are open 24 hours a day and the reception area is always staffed. Your key cards for the rooms allow you to re-enter the hotels at any time.

Does our group have to pay the city tax?
Do's & Don'ts

Seit dem 01.01.2014 wird in Berlin eine City-Tax in Höhe von 5% auf den Übernachtungspreis erhoben. Geschäftlich Reisende sind von dieser Steuer ausgeschlossen. Gleiches gilt auch für Schul- und Klassenfahrten, die von der Schulleitung genehmigt und den Ausführungsvorschriften der Senatsverwaltung für Bildung, Jugend und Wissenschaft zu Veranstaltungen der Schule entsprechen (hierfür ist ein Nachweis der Schule erforderlich). Weitere Informationen findest du hier.

How can I pay at aletto?
Payment options

Only cashless payments are possible in our hotels. You can easily pay with Apple & GooglePay, Paypal, EC cards, Amex & Maestro, Visa and Mastercard / Eurocard. When booking, check the payment methods in the reservation conditions and contact the friendly staff at our reception if you have any questions.

Can my company pay for the accommodation costs?
Payment options

Yes, the accommodation costs can be paid for with a valid company credit card or an advance transfer by your company in good time.

When is the final invoice due for payment?
Payment options

We will usually send you the invoice by mail. You then have two weeks to transfer the amount.

I have lost my invoice. How do I get a new one?
Payment options

All of us are familiar with that... We will send you a copy of your invoice as soon as possible. Please send your request directly to reception - either toKUDAMM@ALETTO.DE or POTSDAMERPLATZ@ALETTO.DE.

How many conference/event rooms are available?
Event areas

aletto Kudamm offers you three rooms with different features and with areas ranging from 18 m2 to 50 m2.

Can several rooms be booked?
Event areas

Je nach Event können auch Räume kombiniert gebucht werden. Für genauere Informationen schicke uns gerne deine individuelle Anfrage an events@aletto.de.

What type of equipment is available for events?
Event areas

All conference/meeting rooms are equipped with general technical equipment. If this is not sufficient, you can choose from a wide range of additional equipment. You can find an overview of all equipment here.

How many conference/event rooms are available?
Event areas

aletto Potsdamer Platz offers you five rooms with different features and with areas ranging from 24 m2 to 190 m2.

Can several rooms be booked?
Event areas

Depending on the event, rooms can be combined or the entire public area of approx. 850 m2 can be booked. For more detailed information, please send your specific request to events@aletto.de.

What options do I have in terms of rooms etc.?
Event areas

Das funktionale Multi-Lane-System im Hotel erlaubt flexible Gestaltungsoptionen. Da die Schienen elektrifiziert sind, können neben Regalböden und Kleiderstangen auch beispielsweise Beleuchtungen montiert werden. Durch die zusätzliche Möglichkeit der Kombination mehrerer Spaces ist deiner Kreativität (fast) keine Grenze gesetzt.

Wie viele Pop-Up-Spaces stehen zur Verfügung?
Event areas

Im aletto Potsdamer Platz stehen dir vier Spaces zwischen 10m2 und 190 m2 mit unterschiedlichen Eigenschaften zur Verfügung. Genauere Infos findest du hier.

Can more than one area be booked?
Event areas

Depending on the event, spaces can also be combined or the entire public area of approx. 850 m2 can be booked.

Does the hotel have digital signage?
Advertising

Yes, the public areas have several screens that can be used to display your content. The smart TVs in the rooms are also available as digital advertising space.

Kann mein Event über Social Media beworben werden?
Advertising

In Absprache können in gemeinsamer Planung beispielsweise Ankündigungsposts von Veranstaltungen auf unseren Kanälen veröffentlicht werden. Wende dich für Anfragen gerne an marketing@aletto.de.

Gerne kannst du deine Veranstaltung selber bewerben auf deinen Kanäle und @alettohotels taggen. Wir reposten gerne.

Can rooms be booked only for our event?
Overnight stay

Of course! Appropriate rooms for your team or guests who have traveled far can be reserved, depending on availability.

What room categories are available?
Overnight stay

We offer everything from single rooms to multi-bed rooms for up to 6 people. You can find all information about our rooms here.

When is the acucina open?
Opening hours

Regular hours are Friday and Saturday from 5 p.m. to 10 p.m.

Can I conduct business meetings and other events at aletto?
Events

Si! Both hotels have a range of rooms that are perfect for meetings, conferences, or even small trade fairs. Detailed information can be found on the "Event & meeting" pages of aletto Kudamm and aletto Potsdamer Platz.

How can I apply?
Application

You have found a suitable position or would like to apply on your own initiative? Perfetto - we're happy to hear that! Please send your application to personal@aletto.de. We'll get back to you as soon as possible.

What do I do if I can't find a suitable position at aletto at the moment?
Application

Of course, we are not always looking for people from all hotel professions. However, we are always happy to receive unsolicited applications. So if you think you're a good fit for us, feel free to send your application to personal@aletto.de - we'll definitely be in touch!

Is aletto the right place for me to work?
Application

Nothing more than that! With us, you become part of the best team in town and benefit from many advantages! Obviously, we can tell you all kinds of things, so it's best if you get to know us personally and see for yourself. We look forward to meeting you - arrividerci!