General
- BREAKFAST When is breakfast served?
Our “all you can eat” breakfast buffet is open for you from 6.30 am to 10.30 am on the week and from 7 am to 12 noon on the weekend.
- CHECK-IN | CHECK-OUT When can I arrive or depart?
You can check in at any time on the day of arrival. However, the room you booked at the aletto Hotels will only be available from 15h00. Check-out is at 11h00 on the day of departure for individual guests and at 10h30 for travel groups.
- LUNCH AND DINNER Can I also book lunch or dinner?
Lunch and dinner from our kitchen can be booked at least three days in advance for groups (15 persons or more), special meals (vegetarians, Muslims, allergy sufferers) should be arranged one week in advance. We also offer packed take-out lunches.
- BED LINEN Is bed linen included in the price?
Bed linen is always included in the price.
- PARKING Is there parking available?
At the aletto Hotel Kudamm parking spaces are located right in front of and behind the house. You will get a permanent parking ticket (15 € per quantity/ day - only on availability) with unrestricted use for your booked period.
The aletto Hotel Potsdamer Platz doesn’t have its own parking spaces, but there is a public garage nearby.
- OPENING HOURS Are the hotels always open?
Our receptions are open and at your service 24/7.
- INTERNET | WIFI Do the hotels have internet?
There is free WiFi throughout the hotels.
- DISCOUNTS Are there discounts for children?
Children under 6 years stay for free. Children between 6 and 14 years are charged EUR 15 per night.
- SMOKING Is smoking allowed inside the hotels?
The aletto Hotels are non-smoking hotels. Smoking is only permissible in the outdoor areas (gardens, terraces, roof terraces).
- BACKPACKERS Is there a separate area for backpackers?
The aletto Kudamm has a separate backpackers' section with 5 dormitories for 8 to 10 persons, a laundry room, eat-in kitchen and separate washrooms for men and women.
- PETS May I bring my pet along to the hotels?
Pets must be announced in advance and may be rejected in some cases. They are allowed in private rooms and may not be brought into the dining rooms. We charge a one-time cleaning fee of EUR 10.
- DIRECTIONS How can I find the aletto hotel Kudamm?
You can find detailed directions in our Downloads.
- ACCESSIBILITY Do the aletto Hotels have rooms for the disabled?
The aletto Hotels have disabled-friendly rooms available.
GROUPS
- BED LINEN & TOWELS Does the hotel provide bed linen and towels for our tour group?
The room rate includes bed linen for all rooms. Towels are provided for single and double rooms. No towels are provided for multi-bed rooms, these should be brought along or can be rented for a one-time charge of EUR 3 per person.
- ROOM ALLOCATION & LAYOUT When will we get the details for the rooms?
We shall inform you of the booked room sizes approx. two weeks in advance. This allocation is not binding and is subject to change.
- FINAL INVOICE When must the final payment be made?
After the departure of the groups we will send you the final invoice, usually by mail. The final amount is due two weeks after the invoice date.
- COACH PARKING Is coach parking available?
Unfortunately, we do not have on-site coach parking. At aletto Hotel Kudamm there is, however, the possibility of parking your coach in Hardenbergstrasse or at Hardenbergplatz. Please contact our reception for information on further parking facilities. PLEASE NOTE: Some parking spaces are only available for a limited time.
- CITY-TAX Does our group need to pay a City Tax?
As of 01.01.2014, a 5% City Tax is charged on the room rate. Business travellers, however, are exempt from this tax. This also applies for school/educational trips that have been approved by school management and comply with the implementation provisions for school events of the Senate Department for Education, Youth and Science.
Please note: Exemption requires a formal letter by the school. Without this proof, the City Tax is mandatory. More information on this topic can be found here.
- LEAVING THE HOTELS May our students leave the hotels around the clock?
Yes! Our hotels and receptions are open 24/7. Each guest has an own room card, which allows him to enter and leave as he pleases, also at night.
- MEAL CANCELLATIONS By what time must extra meals be booked/cancelled?
Extra meals should be booked/cancelled at least two weeks prior to arrival.
- PACKED LUNCH What is included in the packed lunch?
The packed lunch consists of two sandwiches, a piece of fruit, a bar and a beverage.
- DINNER When is dinner served?
Dinner is served between 18h00 - 20h00. You are welcome to inform us of your preferred dinner time in advance.
- LUGGAGE STORAGE Can we store our luggage at the hotel on the day of arrival and departure?
We will gladly store your luggage for you in our luggage areas on the day of arrival and departure.
- GAMES RENTAL Can we rent games and sports equipment?
At aletto Kudamm board games, sports equipment (table tennis bats, football and basketball, boules set) can be borrowed for free for a deposit.
At aletto Potsdamer Platz you can borrow sports equipment for free against a deposit. Inside the hotel we have a football table.
- SPECIAL MEALS Is it possible to request special meals (for allergy-sufferers etc.)?
Yes, this can be arranged with the kitchen staff. All special meal requests should be made at least two weeks prior to arrival.
- ROOMS FOR DISABLED GUESTS Are there rooms for disabled guests?
The aletto Hotel Kudamm has 12 and the aletto Hotel Potsdamer Platz 10 handicapped accessible rooms, which are wheelchair accessible or disabled-friendly.
- SEMINAR ROOM Is there a seminar room?
The seminar rooms at aletto Hotels require advance reservation. The use of the rooms are subject to a charge. They are equipped with a large flat screen TV with 5.1 Dolby Surround System (with laptop connection for presentations) and a DVD player. On request, we also provide a flip chart and facilitator's toolbox.
At aletto Hotel Kudamm the room has a size of 40 square meters and offers seating space for about 35 people (depending on the seating arrangement).
- LUGGAGE COLLECTION Can our luggage be picked up from the train station/airport?
Unfortunately, we do not offer a luggage service.
- SECURITY Do you offer a night-time security service?
For your own safety, all public areas are video monitored. In addition, our night porters are at your service around the clock.
- HOURS OF REST When are the official hours of rest?
The official hours of rest are from 22h00-6h00. However, the bar and lounge areas can still be visited during this time.
- BREAKFAST When is breakfast served?
Our “all you can eat” breakfast buffet is open for you from 6.30 am to 10.30 am on the week and from 7 am to 12 noon on the weekend.
We are here for you
Any questions about our offer? Do not hesitate to contact us! We are glad to help you!
Tel +49 (0)30 233214100
Fax +49 (0)30 233214109
Families
- ACCESSIBILITY Do the aletto Hotels have rooms for the disabled?
The aletto Hotels have disabled-friendly rooms available.
- CRIBS Are cribs available?
Yes, baby cribs can be obtained free of charge if available. Please contact our reception at least two days before your arrival.
- INTERNET | WIFI Do the hotels have internet?
There is free WiFi throughout the hotels.
- CHILD DISCOUNTS Do you offer child discounts?
Yes, children under 6 years stay for free. Children between 6 and 14 years are charged only EUR 15 per night.
(For booking with children at the aletto Hotel Kudamm please call our reception: +49 (0) 30 233 214 100)
- PLAYING FACILITIES Do you have playgrounds?
Yes, there are playgrounds. Sports equipment can be borrowed at reception against a deposit. Additionally at the aletto Hotel Kudamm there are board games, a basketball court, a football pitch (4 against 4) and table tennis.
- CHILDCARE Do you offer childcare?
No, we do not provide childcare.
- FAMILY ROOMS How many people can stay in a family room?
Up to 6 persons can stay in a family room.
- PREPARATION OF FOOD Is it possible to prepare food for my child?
Yes, at the aletto Hotel Kudamm meals can be prepared in the guest kitchen.
- PETS Are pets allowed at your hotels?
Pets must be announced in advance and may be rejected in some cases. They are allowed in private rooms and may not be brought into the dining rooms. We charge a one-time cleaning fee of EUR 10.
- EXTRA BED Would it be possible to book an extra bed?
The aletto Hotels do not have extra beds.
- RESTAURANT Is there a restaurant in the aletto Hotels?
At the aletto Hotel Potsdamer Platz we have the acucina Italina! Fresh, seasonal ingredients almost exclusively made from regional, organic produce combined with original Italian cuisine.
At the aletto Hotel Kudamm there is no "a la carte restaurant", but it is possible to participate in group dinners. If you would like to have dinner at the hotel, please arrange this with our reception.
Backpacker
- TOWELS / BED LINEN Are towels and bed linen included for backpackers?
The bed linen is included, towels can be rented for a fee of EUR 3.
- INTERNET | WIFI Do the hotels have internet?
There is free WiFi throughout the hotels.
- MIXED DORMITORIES Are there only mixed dormitories?
Yes, we only have mixed dormitories?
- COMMON ROOM Is there a common room?
Yes, there is a common room in the backpackers' area with a washing machine and guest kitchen.
- COOKING FACILITIES Are there cooking facilities?
Yes, guests can prepare meals and store food in a separate refrigerator in the backpackers' kitchen.
- VALUABLES Where can I lock up my valuables?
Valuables can be stored in our safe at the reception.
- LAUNDRY Is there a laundry facility?
Guests are welcome to use our laundry facility. The cost is EUR 4 per wash. The use of the dryer costs 3 €
- AGE RESTRICTIONS Is there any age restriction for the dormitories?
Yes, guests must be at least 18 years old to stay in the dormitory. There is no upper limit.
- SLEEPING BAG May I use my sleeping bag?
For reasons of hygiene, please only use the bedding we supply for free.
- MEMBERSHIP Must I be a member to stay at your hotel?
No, anyone who is at least 18 years old can stay in our dormitory.
- OPENING HOURS Is the aletto Hotel Kudamm open around the clock?
Our reception at aletto Hotel Kudamm is open and at your service 24/7.
- FOOD Can I book extra meals?
Breakfast can be booked at any time. Dinner or packed lunches must be arranged at the reception.
Business
- MEAL BOOKINGS Is it possible to book breakfast and dinner at the hotels?
You have the option of booking breakfast on our website or at check-in. Dinner must be arranged at the reception.
- INTERNET | WIFI Do the hotels have internet?
There is free WiFi throughout the hotels.
- LUGGAGE Can I store my luggage at your hotels?
Yes, luggage can be stored with us free of charge.
- WAKE-UP SERVICE Do you offer a wake-up service?
No, we do not. However, the flat screens in our rooms have an alarm clock.
- EXHIBITION GROUNDS How far is it to the exhibition grounds?
From the aletto Hotel Kudamm it will take you approximately 10 minutes to the ICC Berlin exhibition grounds by taxi. And around 15 minutes if you use public transport.
The STATION exhibition centre is located just opposite the aletto Hotel Potsdamer Platz, which makes it perfect for fair travelers.
- BREAKFAST When can I have breakfast?
Our “all you can eat” breakfast buffet is open for you from 6.30 am to 10.30 am on the week and from 7 am to 12 noon on the weekend.
- SMOKING Is smoking allowed inside the hotels?
The aletto Hotels are non-smoking hotels. Smoking is only permissible in the outdoor areas (gardens, terraces, roof terraces).
- CHECK-IN | CHECK-OUT When can I arrive or depart?
You can check in at any time on the day of arrival. However, the room you booked at the aletto Hotels will only be available from 15h00. Check-out is at 11h00 on the day of departure for individual guests and at 10h30 for travel groups.
- ALLERGY SUFFERERS Do you have bed linen or extra pillows for allergy sufferers?
Yes, they are available on request.
- CHANGE OF BED LINEN Do the hotels change the towels and bed linen?
The bed linen is changed every two days. As far as towels are concerned, guests can decide for themselves when they want them changed. In this case, they can simply leave the towels on the floor or in the shower tray.
- IRONING SERVICE Do you offer an ironing service at the hotel?
No, but guests have the option of borrowing an iron and ironing board at the reception.
- VALUABLES Is there a safety deposit box or safe storage?
Yes, each hotel room has a safe.
- ASSUMPTION OF COSTS Can my company pay for the accommodation costs?
Yes, the accommodation costs can be paid directly by the company, either by credit card or in the form of a timely advance payment (bank transfer).
- INVOICE I have lost my invoice. How can I get a new invoice?
We will immediately send you a copy of the invoice. Please send your request directly to the reception.
- PAYMENT OPTIONS What are my payment options?
You can pay by credit/debit card or cash. We accept the following cards: EC Card, American Express, Visa and Mastercard/Eurocard. Not all payment methods are always available for a booking. Please read the reservation conditions at the time of booking or ask our friendly reception staff.