Frequently Asked Questions FAQ'S

The room rate includes bed linen for all rooms. Towels are provided for single and double rooms. No towels are provided for multi-bed rooms, these should be brought along or can be rented for a one-time charge of EUR 3 per person.

We shall inform you of the booked room sizes approx. two weeks in advance. This allocation is not binding and is subject to change.

After the departure of the groups we will send you the final invoice, usually by mail.  The final amount is due two weeks after the invoice date.

Unfortunately, we do not have on-site coach parking. There is, however, the possibility of parking your coach in Hardenbergstrasse or at Hardenbergplatz. Please contact our reception for information on further parking facilities. PLEASE NOTE: Some parking spaces are only available for a limited time.

As of 01.01.2014, a 5% City Tax is charged on the room rate.  Business travellers, however, are exempt from this tax. This also applies for school/educational trips that have been approved by school management and comply with the implementation provisions for school events of the Senate Department for Education, Youth and Science.

Please note: Exemption requires a formal letter by the school. Without this proof, the City Tax is mandatory. More information on this topic can be found here.

Yes! Our hotel and reception are open 24/7.  Each guest has an own room card, which allows him to enter and leave as he pleases, also at night.

Extra meals should be booked/cancelled at least two weeks prior to arrival.

The packed lunch consists of two sandwiches, a piece of fruit, a bar and a beverage.

Dinner is served between 18h00 - 20h00. You are welcome to inform us of your preferred dinner time in advance.

We will gladly store your luggage for you in our luggage area on the day of arrival and departure.

Board games, sports equipment (table tennis bats, football and basketball, boules set) can be borrowed for free against a deposit. DVD's and a PlayStation are also available.

Yes, this can be arranged with the kitchen staff. All special meal requests should be made at least two weeks prior to arrival.

Our hotel has 12 handicapped accessible rooms, of which five are wheelchair accessible and seven are disabled-friendly.

Our seminar room has a size of 40 square meters and offers seating space for about 35 people (depending on the seating arrangement). It is equipped with a large flat screen TV with 5.1 Dolby Surround System (with laptop connection for presentations) and a DVD player. On request, we also provide a flip chart and facilitator's toolbox. Use of the seminar room is subject to a charge and requires advance reservation. 

Unfortunately, we do not offer a luggage service.

For your own safety, all public areas are video monitored. In addition, our night porter is at your service around the clock.

The official hours of rest are from 22h00-6h00. However, the bar and lounge area can still be visited during this time.

At the aletto Kudamm, an early breakfast is served from Mon - Fri between 6h30 and 7h00, a regular breakfast is served between 7h00 and 10h30, and a late breakfast is served on Saturdays and Sundays from 10h30 to 12h00.

The aletto Kudamm has disabled-friendly rooms available.

Yes, cribs (infant beds) can be rented for a small fee.

Yes! There is free WiFi throughout the hotel.

Yes, children under 6 years stay for free. Children between 6 and 14 years are charged only EUR 15 per night.

Yes, there is a playground. There is also a basketball court, a football pitch (4 against 4), a boules court and table tennis. Board games and sports equipment can be hired at reception against a deposit.

No, we do not provide childcare.

Up to 6 persons can stay in a family room.

Yes, meals can be prepared in the guest kitchen.

Pets must be announced in advance and may be rejected in some cases. They are allowed in private rooms and may not be brought into the dining rooms. We charge a one-time cleaning fee of EUR 10.

The aletto does not have extra beds.

There is no "a la carte restaurant", but it is possible to participate in group dinners. If you would like to have dinner at the hotel, please arrange this with our reception.

You have the option of booking breakfast on our website or at check-in. Dinner must be arranged at the reception. 

Yes! There is free WiFi throughout the hotel.

Yes, luggage can be stored with us free of charge.

No, we do not. However, the flat screens in our rooms have an alarm clock.

It will take approximately 10 minutes to the ICC Berlin exhibition grounds by taxi.  And around 15 minutes if you use public transport.

Our "all-you-can-eat" breakfast buffet is available from 6:30-10:30. 

The aletto Kudamm is a non-smoking hotel. Smoking is only permissible in the outdoor areas (garden, terrace, roof terrace).

You can check in at any time on the day of arrival. However, the room you booked at the aletto Kudamm will only be available from 15h00. Check-out is at 11h00 on the day of departure for individual guests and at 10h30 for travel groups.

Yes, they are available on request.

The bed linen is changed every two days. As far as towels are concerned, guests can decide for themselves when they want them changed. In this case, they can simply leave the towels on the floor or in the shower tray.

No, but guests have the option of borrowing an iron and ironing board at the reception.

Yes, each hotel room has a safe.

Yes, the accommodation costs can be paid directly by the company, either by credit card or in the form of a timely advance payment (bank transfer).

We will immediately send you a copy of the invoice. Please send your request directly to the reception.

You can pay by credit/debit card or cash.  We accept the following cards: EC Card, American Express, Visa and Mastercard/Eurocard. Not all payment methods are always available for a booking. Please read the reservation conditions at the time of booking or ask our friendly reception staff.