Frequently Asked Questions FAQ'S

The room rate includes bed linen for all rooms. Towels are provided for single and double rooms. No towels are provided for multi-bed rooms, these should be brought along or can be rented for a one-time charge of EUR 3 per person.

We shall inform you of the booked room sizes approx. two weeks in advance. This allocation is not binding and is subject to change.

After the departure of the groups we will send you the final invoice, usually by mail.  The final amount is due two weeks after the invoice date.

Unfortunately, we do not have on-site coach parking. At aletto Hotel Kudamm there is, however, the possibility of parking your coach in Hardenbergstrasse or at Hardenbergplatz. Please contact our reception for information on further parking facilities. PLEASE NOTE: Some parking spaces are only available for a limited time.

As of 01.01.2014, a 5% City Tax is charged on the room rate. Business travellers, however, are exempt from this tax. This also applies for school/educational trips that have been approved by school management and comply with the implementation provisions for school events of the Senate Department for Education, Youth and Science.

Please note: Exemption requires a formal letter by the school. Without this proof, the City Tax is mandatory. More information on this topic can be found here.

Yes! Our hotels and receptions are open 24/7.  Each guest has an own room card, which allows him to enter and leave as he pleases, also at night.

Extra meals should be booked/cancelled at least two weeks prior to arrival.

The packed lunch consists of two sandwiches, a piece of fruit, a bar and a beverage.

Dinner is served between 18h00 - 20h00. You are welcome to inform us of your preferred dinner time in advance.

We will gladly store your luggage for you in our luggage areas on the day of arrival and departure.

At aletto Kudamm board games, sports equipment (table tennis bats, football and basketball, boules set) can be borrowed for free for a deposit.

At aletto Potsdamer Platz you can borrow sports equipment for free against a deposit. Inside the hotel we have a football table.

Yes, this can be arranged with the kitchen staff. All special meal requests should be made at least two weeks prior to arrival.

The aletto Hotel Kudamm has 12 and the aletto Hotel Potsdamer Platz 10 handicapped accessible rooms, which are wheelchair accessible or disabled-friendly.

The seminar rooms at aletto Hotels require advance reservation. The use of the rooms are subject to a charge. They are equipped with a large flat screen TV with 5.1 Dolby Surround System (with laptop connection for presentations) and a DVD player. On request, we also provide a flip chart and facilitator's toolbox.

At aletto Hotel Kudamm the room has a size of 40 square meters and offers seating space for about 35 people (depending on the seating arrangement).

Unfortunately, we do not offer a luggage service.

For your own safety, all public areas are video monitored. In addition, our night porters are at your service around the clock.

The official hours of rest are from 22h00-6h00. However, the bar and lounge areas can still be visited during this time.

Our “all you can eat” breakfast buffet is open for you from 6.30 am to 10.30 am on the week and from 7 am to 12 noon on the weekend.

The aletto Hotels have disabled-friendly rooms available.

Yes, baby cribs can be obtained free of charge if available. Please contact our reception at least two days before your arrival.

There is free WiFi throughout the hotels. 

If you book as a family with children, you will receive one of our discounted family rooms at the daily rate. Please note that the discounted rates are only available if you are travelling with at least one child per room.

Yes, there are playgrounds. Sports equipment can be borrowed at reception against a deposit. Additionally at the aletto Hotel Kudamm there are board games, a basketball court, a football pitch (4 against 4) and table tennis. 

No, we do not provide childcare.

Up to 6 persons can stay in a family room. Please note that the discounted rates are only available if you are travelling with at least one child per room.

Yes, at the aletto Hotel Kudamm meals can be prepared in the guest kitchen.

Pets must be announced in advance and may be rejected in some cases. They are allowed in private rooms and may not be brought into the dining rooms. We charge a one-time cleaning fee of EUR 15.

The aletto Hotels do not have extra beds.

At the aletto Hotel Potsdamer Platz we have the acucina Italina! Fresh, seasonal ingredients almost exclusively made from regional, organic produce combined with original Italian cuisine. 

At the aletto Hotel Kudamm there is no "a la carte restaurant", but it is possible to participate in group dinners. If you would like to have dinner at the hotel, please arrange this with our reception.

You have the option of booking breakfast on our website or at check-in. Dinner must be arranged at the reception. 

There is free WiFi throughout the hotels. 

Yes, luggage can be stored with us free of charge.

No, we do not. However, the flat screens in our rooms have an alarm clock.

From the aletto Hotel Kudamm it will take you approximately 10 minutes to the ICC Berlin exhibition grounds by taxi. And around 15 minutes if you use public transport. 

The STATION exhibition centre is located just opposite the aletto Hotel Potsdamer Platz, which makes it perfect for fair travelers. 

Our “all you can eat” breakfast buffet is open for you from 6.30 am to 10.30 am on the week and from 7 am to 12 noon on the weekend.

The aletto Hotels are non-smoking hotels. Smoking is only permissible in the outdoor areas (gardens, terraces, roof terraces).

You can check in at any time on the day of arrival. However, the room you booked at the aletto Hotels will only be available from 15h00. Check-out is at 11h00 on the day of departure for individual guests and at 10h30 for travel groups.

Yes, they are available on request.

The bed linen is changed every two days. As far as towels are concerned, guests can decide for themselves when they want them changed. In this case, they can simply leave the towels on the floor or in the shower tray.

No, but guests have the option of borrowing an iron and ironing board at the reception.

Yes, each hotel room has a safe.

Yes, the accommodation costs can be paid directly by the company, either by credit card or in the form of a timely advance payment (bank transfer).

We will immediately send you a copy of the invoice. Please send your request directly to the reception.

You can pay by credit/debit card or cash.  We accept the following cards: EC Card, American Express, Visa and Mastercard/Eurocard. Not all payment methods are always available for a booking. Please read the reservation conditions at the time of booking or ask our friendly reception staff.